Need IT Support for Your Business?
Choose from one of our select IT Support plans that range from routine system maintenance and management to complete IT outsourcing.
15+ Qualified 3rd Line Engineers
We have some of the best IT engineers in the managed IT services industry, unlike traditional helpdesks that employ 1st, 2nd, 3rd engineers, we believe in efficiency and therefore when you speak to an SR help desk engineer you are speaking to a 3rd line engineer ready to resolve your issue quickly and efficiently
24/7 Support Available
We offer full 24/7 IT support for clients that demand that level of IT support cover. We follow best practice ITIL framework to deliver a managed service desk that exceeds expectations and includes a dedicated account manager with regular service reviews.
Proactive System Maintenance
We offer proactive system support through Windows and Office patching. We also offer this service to common 3rd party apps such as Adobe, Chrome, etc. We offer advanced warranty and asset management with full analytics and reporting capabilities. We also offer centralised industry leading AV management at affordable rates
Managed IT Support
Our Managed IT Services plans are designed to give small, medium and large businesses the flexibility of a dedicated support team. With highly customisable plans and affordable rates, SR Cloud Solutions IT Support options are a clear choice for UK businesses. We can offer business IT support plans that best suit your company’s needs. Whether that be unlimited 9am to 5pm IT support or exclusive 24/7 support with tailored support packages for VIPs or departments.
SR Cloud Solutions’ technology support services include 24/7 help-desk support, end user remote control systems to troubleshoot IT-related issues remotely, guaranteed SLAs, real time IT monitoring and reporting so you always know what is going on with your IT systems.
Additional Managed IT Services
Offering a customers 24×7 managed firewall services including pro-active monitoring, and supporting market leading technologies such as Cisco, Fortinet, and Palo Alto
By bringing decades of experience managing IT environments and using cutting edge tools, we implement proven, best practices to monitor and manage cloud infrastructure through a central dashboard to reduce risk and ensure adherence to SLAs.
We monitor your backups every day and report on the completion, status and health of your backup sets. We detail any errors per individual backup set and proactively resolve any individual issues.
Replicate your critical systems and data, and only spin up the resources when you need them – usually for testing or fail-over. It’s cheaper, faster, more efficient and more flexible. With 24×7 support and access to a team of highly skilled DRaaS engineers, SR Cloud Solutions has it covered.
This is where some (hybrid) or all of your on premise servers are migrated and hosted on our Enterprise cloud platform. Built on industry leading all SSD storage and compute hardware from Dell EMC, utilising market leading virtualisation technology from VMware, our IaaS platform is super fast, reliable, and secure. We also offer a UK customers co-location services in our tier 3 UK based data centres and includes connectivity options based on your business requirements.
We work in partnership with an award winning ISP Virtual1 which is a UK based ISP that operates the most advanced wholesale connectivity network in the UK interconnected with leading providers such as Colt, Virgin Business, BT, TalkTalk, and many more. Virtual1 can deliver a high capacity, low latency network which is also privately connected to market-leading UC, SIP and Cloud solutions such as Office 365 and Azure via Express Route.
Why choose us?
SR Cloud Solutions have partnered with market leading technology vendors to enable support for all types of environments whether that be fully on-premise, hybrid cloud, or fully in the cloud.
Offering our customers 24×7 support for your infrastructure and desktop users. All our service desk engineers are 3rd line engineers which translates to more streamlined service desk delivery and faster ticket resolution times.
All our engineers are security focused and trained to ensure your data is safe from external threats. We adopt a best practice approach to security and this enables customers to attain ISO 27001 and Cyber Essentials certification raising their profile in their respective industry.
Award winning support team with many years experience serving the IT industry. We pride ourselves on providing an excellent support service to our customers which is both cost effective and efficient.
We are new type of managed IT service provider, when you speak to one of our cloud consultants, you are speaking to a qualified engineer with many years experience designing and implementing cloud infrastructures. This in depth understanding of the technology allows us to match your business requirements and fit the technology based on your needs and budget.
From our sales department to our service desk and operations team, all our engineers are some of the best in the IT services industry. We can service companies from 10 and below to over 1000, while meeting SLAs and exceeding customer expectations.
Would you like us to discuss the management of your IT?
Speak to one of account managers today to find out how SR Cloud Solutions can support your business going forward