Accelerate productivity with Adoption and Change Management

Work with our Microsoft Consultants today to plan your journey to Microsoft 365 and build a clear cloud adoption and change management strategy

Introduction

The world has changed. Work is what you do, not where you do it. Hybrid Work is the ‘new normal’ and relies on cloud technology to become a reality. But that’s just the start. To unlock the full benefits of Hybrid Work, your staff need a helping hand.

Embracing adoption and change management is the quickest way to realise your Microsoft 365 return on investment. By educating your employees of the vast features in your Microsoft 365 toolkit, you reduce the risk of error, increase staff satisfaction and retain the best talent.

SR Cloud Solutions has a vast amount of experience with Office and Microsoft 365, migrating customers to the Microsoft 365 suite and using all its features, we can help you to build a cloud adoption roadmap and unlock the benefits for your organisation. We can also work with you to understand the potential cost savings of migrating away from some 3rd party tools, in favour of what is already available with your Microsoft subscription.

Our Roadmap Process

Why choose SR Cloud Solutions?

SR Cloud Solutions helps ambitious organisations adopt Microsoft 365. Our customers know that the right technology can free them to grow. But they also know they won’t see the quickest possible return on their investment without a clear adoption and roadmap strategy.

We will work with you to develop a programme that works, aligning change management with your transformational project plans.

Book a meeting with one of our consultants to learn more about our Microsoft 365 services. 

customers navigate adoption by

Defining a vision

Companies were most successful when they had a clearly defined vision and knew how the new technology would be used.

Training end-users

Organisations used multiple training formats to engage with employees across business units.

Getting leadership support

Successful projects obtained proactive support from senior leadership to encourage new technology use.

Raising awareness

Top performers used email, employee portals, posters, teaser videos, and newsletters

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Frequently Asked Questions

Transforming to this new way of working requires buy-in and support from across the business. We have identified four key groups who will bridge technology and business outcomes that matter to your organisation.

Each group has a specific role in implementation and should be engaged early and often. The next few pages will outline the specific role these team members will play. 

1) Executive Sponsors
2) Success Owner
3) Early Adopters
4) Champions

The most common pitfall with Office 365 user adoption and change management is simply turning it on and leaving it to the user to figure out how to use the apps and features, what to use when, and to find out the benefits for themselves.

While this may work for the early adopter mindset who is eager to try out new tools and products, most users simply don’t have the time during their working day to figure these things out and still meet the goals, deliverables and deadlines of their jobs.

This means that they’ll utilise only a small fraction of what’s now available to them, while sticking with tried and tested old ways of working. Even with the presence of eager early adopters championing the new ways of working, if the organisation as a whole and its leadership don’t forge and promote the path of adoption, the old status quo will persist.

Lack of reinforcement

Another pitfall is the lack of reinforcement of the new ways of working. Even with the proper training, guidance, and change management techniques, it’s hard to rewire years of habit of doing things a certain way, and users can easily revert back to the old ways. When leadership figures, champions and super users continuously guide others to the new ways, eventually they will become the default way of communicating and collaborating.

Examples of these deeply engrained habits that need to be rewired can include sending files attachments via email instead of a sharing the file (creating duplicates and multiple versions that are stored in a diversity of places); collaborating in email discussions where key people might not be copied in on the entire conversation, instead of using a Microsoft Teams channel or chat; a group of people working on their own separate version of a file and having to compile all them into a single document, instead of using co-authoring while would allow everyone to work in the same file at the same time.

  • What are some of the organisation’s challenges or pain points related to communication and collaboration?
  • What are the areas in which your organisation would like to improve?
  • What are the organisation’s strategic initiatives or current transformation projects that Microsoft 365 can support
  • What methods of communication and collaboration are typically better received by your organisation than others?
  • What is the process for drafting, distributing, and
    sharing information?

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Assessment Phase

In the assessment phase we recommend the following activities:

  • Kickoff: During the kickoff, we confirm scope and identify business stakeholders, sponsors, and decision makers
  • Survey (optional): We typically send out a short survey to stakeholders to understand top-level goals and challenges, and dig into answers during the assessment interviews
  • Assessment interviews:  Information gathering on key business scenarios by interviewing stakeholders to understand their goals, top challenges, and what success looks like to them

Visioning Phase

We have two workshops during the visioning stage (these could be all in one day, or broken up to accommodate schedules):

  • Information Sharing: Level set with education on what apps to use and when
  • Visioning Workshop: Work together with IT and business stakeholders to define business objectives and prioritise scenarios

Roadmap Phase

In the assessment phase we recommend the following activities:

  • After the visioning workshop, you will have a good sense of business priorities and what should be in the roadmap
  • Take the time to iterate on the roadmap and put it in a format that is easy to edit. We recommend PowerPoint since almost everyone has this app
  • After building this initial draft and reviewing it with stakeholders, we then move onto estimating the projects

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