Microsoft Teams Calling
Teams Calling is a cloud-based phone system in Microsoft Teams. Together, they deliver an all-in-one communication solution that brings together calling, meetings and chat into a single app.
Extend the use of Microsoft Teams by adding telephony
Are you looking to enhance your workplace communications and planning to migrate to the Microsoft Phone System, a Cloud PBX solution to reduce your operational cost? You are at the right place.
Modernise your business with a calling solution that’s fit for flexible working patterns. Teams Calling allows you to extend the value you get from Microsoft Teams while simplifying the way you connect with your customers and suppliers.
Microsoft Phone System, called Cloud PBX, allows your business to replace the existing on-prem PBX system with features provided by Microsoft 365 that is tightly integrated into your cloud experience. The phone system will enable you to make and receive PTSN phone calls. The Phone system also expands the VOIP functionalities of Microsoft Teams beyond making and receiving calls.
Phone System enables call control and PBX capabilities in the cloud with Microsoft Teams. The Phone system works seamlessly when you have an internet connection without investing in high-cost telephone equipment.
Our Deployment Process
Our deployment packages include everything you need to hit the ground running, are suited to businesses of all sizes and include options for those that operate in regulated industries. Get connected with our generous calling plans, managed services and user adoption resources.
Discovery & Design
We’ll conduct an in-depth analysis of your current telephony system that results in a detailed Teams Calling roll-out plan.-
Discovery assessment
-
Licencing and security review
-
Persona and requirements mapping
-
Device planning
-
Number porting planning
-
Network readiness assessment
-
Change management assessment
-
Deployment design and project plan
Deploy & Adopt
We’ll build, test and launch Teams Calling to get your employees up to speed with a change management programme that leaves nothing to chance.-
Call flow configuration
-
Build of call queues and auto-attendants
-
Calling plan setup
-
Identity configuration
-
Pilot & testing
-
Network readiness assessment
-
Number porting
-
Full migration and go-live support
-
Change management and adoption launch
Managed Service
Once you’re all set up, we’ll carry the load with a managed Teams Calling service backed with 24/7 support to keep you connected.-
Admin and end-user support
-
User management and configuration changes
-
Diagnostics and call analytics
-
Service reviews and cost optimisations
-
Advanced telephony discovery assessments
Why choose SR Cloud Solutions?
To deploy Teams Calling, you need a partner at the forefront of the Microsoft stack, with expertise spanning across networking, endpoints, number porting and support. We offer advanced Teams Calling services that include:
- Auto Attendant
- Call Queues
- Contact Center integration
- Cloud Voicemail
- Compliance recording
- Audio Conferencing
- Video Conference using Teams
- Customized Reporting
- Live Event Audio
- Operator Connect
- Direct Routing
- Teams calling bundles to give users inclusive national and international calls every month
- The best technology – highest levels of accreditation with the world’s leading vendors such as Microsoft, Cisco, Fortinet, and Palo Alto.
- Skills and expertise with a UK-based 24/7 Service Desk.
- We are a Joscar accredited business which means we are certified to work with leading defense companies who require the highest standards of cyber security.
- We are experts in Teams Calling including advanced requirements such as Call Recording, Contact Centre Integration, and International Call Plans
Book a meeting with one of our consultants to learn more about our Teams Calling Services.
Microsoft Phone System Reporting and Analytics
The Phone System usage report in the SR Cloud’s Dashboard gives you an overview of calling and audio-conferencing activity across your organisation. You can view detailed calling activity, real-time, historical reports, or even build your own custom reports for actionable insights.
Enterprise Reports
Video and Conference calls, Call Quality, Costing, and User adoption
Historical Reports
Call Volume, Auto Attendant, Call Queue, Agent Timeline
Realtime Dashboards
Call Quality Dashboard, Teams Utilization, Routing Report, Trending Volume
Custom Reports
Power BI integration, Export to Excel or CSV
Features of Microsoft Cloud-based Phone System
Cloud PBX Hosting
Remote ready business phone solution. The phone system is easy to use, reliable, and scalable. The solution is cost-effective without the need for servers and expensive maintenance.
Contact Center Features & Integration
Includes voice, chat, SMS, email, fax, and social media. Integrate with your contact center software.
Cloud Auto Attendant
Enables external and internal users to locate and transfer calls to company users or departments in your business. Route calls by time zone, language, or availability.
Call Park and Retrieve
Enables to place a call on hold in the Teams service in the cloud.
Call Routing and Queuing
Create custom greetings, search for the next available agent, play music for customers waiting on-hold, and set up shared voicemail. Route your call to your colleague.
Federated Calling
Securely communicate with users from different domains and external users with Skype for Business and Microsoft Teams federation.
Caller ID
Displays detailed caller ID info that pulls info from your corporate directory. The system leverages Microsoft Azure Active Directory to display important information.
Compliance Recording
Connect to your partner compliance recording systems or solutions.
Join Other Leading Companies Who Trust SR Cloud Solutions
Frequently Asked Questions
Enable true Hybrid Working
Underpin your Hybrid Work strategy by investing in Teams. Make it the core collaboration tool your staff can rely on.
Adopt and Monitor
Give employees the information and confidence they need to thrive. End-user adoption resources and rich analytics will boost operational performance.
Work with a Microsoft 365 and Teams specialist
By bringing calling into your IT stack, you immediately simplify. Working with SR Cloud takes you further. We actively cover your Microsoft 365 suite to bring you cost efficiencies and boost performance.
Calling in Teams refers to the capability of people to make and receive phone calls in Teams with features such as hold, and blind and safe transfers, and for professionals who manage calling solutions, which makes for great reporting.
Your organisation will need to use Microsoft Teams as your calling solution. Additionally, your organisation will need to use a phone system as part of E5 or acquire as an add-on to E1 & E3 licences. You will also need to choose a Calling Plan to make and receive calls.
A Calling Plan is an add-on telephone service that, when combined with the Phone System in Microsoft 365, becomes the voice solution for your entire organisation. A Calling Plan provides people with a primary phone number and lets them make and receive phone calls.
No, you can port your existing numbers to Teams, or you can get a new number through Teams. Porting your numbers can take anywhere from 5 to 30 days, depending on who your current phone provider is. We can work with your provider to make this transition as smooth and fast as possible.
With Teams Voice enabled, you’ll be able to forward your business number to your mobile phone or another person, transfer calls to anyone else in your organisation, and even have your voice mail messages sent to your email.
Yes. Cloud calling gives you many customisation options when it comes to numbers.
In our experience, the call quality of a Teams call is often superior to a landline. You are also prompted to rate the call quality after a call, so that troubleshooting can be done if the quality is not what you expect. When you partner with SR Cloud for your Teams business phone setup, we will have support address any call quality issues as soon as a ticket is submitted.
Yes. One of the advantages of a cloud calling plan with Teams is that you can customise the settings to ring to both desktop and mobile devices. Teams calling is easy to operate using the Teams app on your mobile device.
Deploy Teams Calling with a Microsoft Expert
Get in touch with our experts to kickstart your Teams Calling project.
